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Return And Refund

What is the general return policy on Wheelchair24?
14 Day Return Policy
We offer you complete peace of mind while ordering at wheelchair24- you can return all items within 14 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact. If you are not satisfied with what you have bought, we'll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at info@wheelchair24.com or call us on 9742133300 within 2 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Is there a category specific policy for returns?
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
Health Care : Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip. Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. Medical Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
Any damage / defect which are not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override "Wheelchair24.com's 14 Day Returns Policy"
In case of any queries, please write to our customer care on info@wheelchair24.com or call us on 9742133300

I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier  service and share tracking details and we will return the courier costs.

What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Wheelchair24 will complete the cancellation and initiate the refund, depending on your preference.