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Shipping Policy

What is Wheelchair24's Shipping Policy?

We strive to deliver products in excellent condition and in the fastest time possible. Shipping will be completely FREE for order value Rs.500 & above. A shipping charge of Rs.49/- will be applicable to all orders under order value of Rs. Rs.500. But as a promotional activity, we have removed the shipping charges until 31/03/2018.

  • If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.
  • If you return an order delivered to you, order shipping charges will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on Wheelchair24's Returns Policy.

The *order value is calculated after applying discounts/GST or any other applicable charges.

How are orders placed on Wheelchair24's delivered to me?

All orders placed on Wheelchair24 are dispatched through our reputed courier partners such as FedEx, Blue Dart, Delhivery, DTDC, SpeedPost, TCI Express Etc.

Does Wheelchair24 deliver products outside India?

No. At this point, Whellchair24 delivers products only within India.

How can I get my order delivered faster?

Expedite the order delivery will have an additional cost, for each 500 gm will cost Rs.50. Weight calculation is based on the volumetric dimension (LxWxH/5000, centimetre)

How do you ship your orders?

We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air through courier partners such as FedEx, BlueDart, Delhivery, TCI Express etc. For a few locations where there is no other courier service available, we use India Post to deliver your orders.

Delivery in Bangalore, is it shipped on same day?

We deliver the items in Bangalore immediately, on the same day.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver within 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you within 5-7 business days post-dispatch.  Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.  At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

Why dispatch of heavy products take more than the expected time?

Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don't fall into this, consider yourself lucky!! 

Dispatch of heavy products take more than the expected time:

l. Firstly, the fulfilment of your order may require a certain road permit/declaration/inward form to be filled, which can either be downloaded from the respective state's sales tax website or one has to physically go to the nearest sales tax office to procure the above.

2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)

3. The customer is liable to fill road permit/declaration/inward to fulfil the order. For more info, please contact our support.

4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.

5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner of our website www.wheelchair24.com. Online tracking usually goes live within 24-48 business hours post shipping. For support contact on 9742133300 or mail to info@wheelchair24.com.